Otoczenie, taktyki i rozwiązywanie konfliktów jako problemy technik mediacji i negocjacji w administracji

Abstract

This article presents problems of mediation and negotiation techniques in administration. Purpose of the article is the practical implementation need to transfer knowledge and implement the principles of the negotiations surrounding the creation and proper response in a conflict situation. Knowledge of the characteristics of the psyche negotiators is also included in the article. This is able to help to prepare for the proper functioning of the administrative units, including mediation and negotiation to achieve agreements. For example, conversations in the office partner requires mental preparation and organization, though one can know the personality of partners. However, a better choice is a neutral place (eg. specialist conference centers). The paper included proposals to use tactics and adopt a positive negotiation techniques, as well as those recognized pejoratively – manipulations.